Privacy Policy

Privacy Notice

At The Extra Daughter, your privacy matters to us. This Privacy Notice explains what information we collect, how we use it, and the steps we take to keep it safe.

1. Who we are

The Extra Daughter Ltd is a companionship and support service based in Grantham, Lincolnshire. We provide non-regulated care services such as shopping, appointments, household support, and companionship.

If you have any questions about this notice, you can contact us at:
Info@TheExtraDaughter.co.uk
07356281070

2. What information we collect

To provide our services, we may collect:

  • Your name, address, phone number, and email address

  • Information about your health, care needs, or mobility (only if relevant to the support we provide)

  • Emergency contact details

  • Payment information (for invoicing and billing)

3. How we use your information

We use your information to:

  • Deliver the services you’ve requested

  • Communicate with you about your bookings

  • Keep you and our staff safe (for example, sharing health information if needed for safe support)

  • Manage payments and accounts

  • Meet our legal obligations (such as safeguarding concerns)

4. Sharing your information

We never sell your information. We only share it when necessary, for example:

  • With trusted staff who deliver your service

  • With emergency services or health professionals if required for your safety

  • Where we are legally required to (e.g. safeguarding or court order)

5. How we keep your information safe

We store all personal details securely and limit access to authorised staff only. We use appropriate technical and organisational measures to protect your data.

6. How long we keep your information

We keep your information only as long as necessary to provide your service and meet legal or regulatory requirements. When it’s no longer needed, we securely delete or destroy it.

7. Your rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Ask us to correct or update your details

  • Ask us to delete your information (where possible)

  • Object to how we use your information

  • Withdraw your consent at any time

To exercise any of these rights, just contact us.

8. Updates to this notice

We may update this Privacy Notice from time to time. The latest version will always be available on our website.