We understand that it can be daunting meeting new people and trusting them in your home. We provide enhanced DBS checks for all our staff, which reveals spent and unspent convictions, cautions, warnings, and reprimands, plus any relevant information held by local police. Additionally, it includes checks against the barred lists for working with children and vulnerable adults.

At The Extra Daughter, your trust and safety are our highest priorities. We hire staff who bring proven experience in caring for and supporting vulnerable people, and every member of our team is carefully vetted and trained.

We operate a zero-tolerance policy towards any form of misconduct. Any concerns or allegations are taken extremely seriously and investigated thoroughly and promptly. Our aim is always to ensure the wellbeing of our clients and maintain the highest possible standards of care and support.

Beyond checks and policies, we look for people with heart. Our staff are chosen not only for their skills, but for their empathy, reliability, and genuine commitment to making a positive difference in people’s lives.

When you welcome TheExtra Daughter into your home, you can be assured you’re in safe, capable, and caring hands.

Our services are designed to be as flexible and personal as your needs. The idea behind The Extra Daughter is simple — we’re here as an extension of your family, ready to step in with all the little (and big) things you might normally call on a loved one for.

While we don’t provide personal care (washing, dressing, administering medication or feeding), our focus is on helping people maintain independence, stay connected, and feel supported. From practical help to companionship, our service is designed to combat loneliness and give families that extra layer of reassurance.

You can find a list of suggested services on the Services page, or suggested pre-set options on our homepage. We welcome all enquires so if you can’t find something that fits, give us a call.

No — we don’t replace carers, nurses, or other regulated professionals. Our role is to complement existing care by providing the kind of support a family member might give. That could mean companionship, shopping, appointments, household tasks, or simply being there for a chat.

Think of us as the “extra” support alongside your care team, if you have one — adding comfort, connection, and practical help, without overlapping with medical or personal care.

We are a small family run business, based in Grantham, covering the town and surrounding villages. We aim to grow our community and offer our services as wide as possible, so if you are unsure if we are in your area, you can give us a call, text, whatsapp or email, whatever works best for you.

You’ll find full details of our services and pricing on our Services page. If you’re looking for something a little different, just give us a call — we’re always happy to chat through your needs and find the best option for you.

Absolutely. In fact, regular bookings are where the magic happens — they give us the chance to really get to know you and provide a service that feels personal and familiar. At The Extra Daughter, you’re never just a name in a diary. We believe in building lasting connections, so your support feels comfortable, reliable, and as much a part of your routine as family.

Yes, we do. Whether you’d like help with a single appointment, a shopping trip, or just a friendly visit, we’re happy to arrange one-off support. Many people find this a great way to try our service before booking something more regular. Or if you need a little help getting back on your feet, we are great a shot term help if you are recovering, overworked or just need a little break.

Life happens — we understand. If you need to cancel or move a booking, just let us know as soon as you can and we’ll do our best to find a new time that works for you. Cancellations made with more than 48 hours’ notice are free of charge; between 24–48 hours we charge 50%, and within 24 hours the full fee is payable so that our team are still fairly paid for their time. Of course, we know emergencies happen, so we’ll always apply compassion and discretion in exceptional circumstances.

We want every experience with The Extra Daughter to feel positive, supportive, and safe. If something doesn’t feel right, please let us know straight away. We take all feedback seriously and will work quickly to put things right. We also have a clear complaints policy, so you can feel reassured that any concerns will always be listened to and thoroughly investigated.

Your privacy matters to us. We only collect the information we need to provide your service, and we never share it without your permission unless we’re legally required to. All personal details are stored securely and handled in line with data protection law.

If you’d like to know more, you can read our full Privacy Notice — but in simple terms, we treat your information with the same care and respect we’d want for our own family.

Safeguarding is at the heart of everything we do. We have a zero-tolerance approach to abuse, neglect, or exploitation and take every concern seriously. All of our staff are DBS-checked, carefully recruited, and trained to recognise and respond to safeguarding issues. If a concern is ever raised, we investigate thoroughly and act quickly to keep our clients safe.

You can read our full Safeguarding Policy here.

Yes, absolutely. Many of our clients are booked by family members who want peace of mind that their loved one has regular, reliable support. You can arrange visits directly with us and we’ll keep you updated, so you know they’re safe, supported, and never alone.

That said, we do have a legal duty to make sure the person receiving support has given their consent, and that they have the mental capacity to agree to the service. We also cannot accept or use someone’s personal information without their knowledge. Where capacity is in question, we’ll always work with families in line with the Mental Capacity Act to ensure decisions are made safely and appropriately.

If you have a life-threatening emergency, you should always call 999 or 111 for urgent medical help. The Extra Daughter is not an emergency service, but if you need to reach us about a booking or concern, you can call or email during our working hours and we’ll respond as quickly as possible. Our office hours are between 9am and 6pm Monday - Saturday.

Yes — we do. If you receive Direct Payments as part of your support plan with Adult Social Care, you can use them to pay for our services. Many of our clients choose this option, as it gives them flexibility and control over the help they receive.

Whether it’s companionship, support with shopping or appointments, or joining in our group outings, your Direct Payments can be used to cover The Extra Daughter’s services. We’ll provide clear invoices for you (or your nominated person) to share with your Direct Payment team, making the process simple and straightforward.