The Family
Hazel
Hazel’s career began in Adult Social Services in Kent, the largest local authority in England, where she worked in Enablement Services — supporting people to live independently and reduce their reliance on domiciliary care. From there, she moved onto purchasing, becoming Community Arranging Support Manager for the county. In this role, she led a team of 40 staff, working closely with health partners, integrated care boards, care providers, day centres and care homes. It was demanding work, but deeply fulfilling — Hazel felt proud to be serving her community.
After moving to Lincolnshire to raise her family, Hazel shifted into corporate services, managing portfolios of programmes and projects across Children’s Services, Adult Social Care and Health, and Asset Management. While the role sharpened her strategic skills, she missed the sense of direct impact. The politics weighed heavier than the people — and Hazel knew she wanted more.
That “more” became The Extra Daughter, launched in Spring 2025. Born out of a passion to bring empathy, trust, and a family-first approach into care, the vision was simple: to create the kind of service she would want for her own parents.
At home, Hazel and her husband are happily outnumbered by their two energetic children, whose schedules include tennis, horse riding, swimming, football — and just about any other activity they can squeeze in. When they’re not ferrying kids around, you’ll find the family exploring the Midlands or knee-deep in their latest project: renovating their home in Grantham. The house is shaping up beautifully, though Hazel jokes the garden may never truly win its war against weeds.
Hazel brings not just professional expertise, but lived experience, warmth, and drive to The Extra Daughter — blending the heart of a family member with the know-how of someone who understands the care system inside out.
Michael
Michael brings over two decades of experience in logistics, operations, and transport management, with a proven track record leading large teams and managing complex fleets across retail, e-commerce, and passenger services. Croydon born and raised, he’s built his career from the ground up — starting on the shop floor and steadily moving into senior leadership roles with roles including supermarket home delivery operations manager, public transport services manager. Since relocating to Lincolnshire, Michael has worked in special and disabled home-to-school transport, and logistics special operations.
What sets Michael apart is not just his technical expertise but his people-first approach: he’s led teams and managed fleets of more than 1,500 colleagues, delivering to tens of thousands of households each week, and overseen services that support some of the most vulnerable in our communities. Efficiency, safety, and process improvement are his bread and butter — but at his core, Michael is a people person, always putting others first.
Away from work, Michael is a true family man. Raising two daughters is the joy (and daily challenge) of his life, his proudest role by far. He’s also never far from an engine — whether it’s cars, motorbikes, or anything with a bit of speed. Rest assured, though, he saves his need for adrenaline for his hobbies, not the company car park.
In short, Michael is the steady pair of hands (and the sharp mind) that keeps everything moving smoothly behind the scenes.
Nichola
To some people, care comes naturally, to Nichola, it’s not even a second thought. With years of hands-on experience supporting disabled children on home-to-school transport, alongside work in care homes and hospitality, she brings patience, empathy, and calm reassurance into every situation she steps into.
She’s especially skilled at working with people who need a little extra understanding — whether that’s supporting complex needs, navigating unfamiliar routines, or simply helping someone feel safe, respected, and heard. Nichola has a gentle, steady way about her that builds trust quickly, particularly with those who may feel anxious or vulnerable.
Her background in hospitality means she’s warm, attentive, and instinctively thoughtful — the sort of person who notices the small things that make a big difference. Combined with her care experience, this makes her incredibly well-suited to offering companionship, practical support, and dependable help in day-to-day life.
Nichola brings heart, reliability, and genuine kindness to The Extra Daughter — and we’re so glad she’s part of our family.
Lucy
Lucy brings a calm, capable presence and a huge depth of experience to The Extra Daughter family. With over two decades working across healthcare, clinical settings, and front-of-house roles, she’s the kind of person who stays steady when things get busy and makes people feel instantly at ease.
Much of Lucy’s career has been spent supporting patients and families in dental and NHS environments, where confidentiality, empathy, and attention to detail aren’t optional — they’re essential. From managing busy reception desks and resolving concerns with care, to supporting anxious patients and keeping everything running smoothly behind the scenes, Lucy has a rare mix of warmth, professionalism, and common sense.
She’s organised without being officious, kind without being flustered, and brilliant at spotting what needs doing before anyone has to ask. Whether it’s companionship, practical help, appointment support, or just being a reassuring presence on a tricky day, Lucy brings reliability, integrity, and genuine care into every visit.
We’re very lucky to have her — and we think you’ll feel the same.
Eve
Eve is deeply committed to caring for people in a way that protects dignity, independence, and choice. With experience across domiciliary care, live-in support, and complex needs, she brings both skill and sensitivity to her role — always thoughtful about boundaries, routines, and what truly helps someone feel in control of their own life.
What Eve values most is supporting people to stay independent. Sometimes that’s practical — helping keep on top of cleaning, shopping, appointments, or household tasks. Other times it’s emotional — offering reassurance, calm structure, or a gentle nudge at just the right moment. She has particular experience supporting people living with dementia, navigating those delicate in-between spaces where help is needed but not always asked for.
Eve is often described as gentle, steady, and reassuring — someone who naturally stays calm in stressful situations and brings a quiet professionalism to her work. Alongside her care experience, she also has a background in gardening and outdoor work, giving her a hands-on, practical approach and a real appreciation for home, routine, and environment.
Eve’s approach is thoughtful, grounded, and rooted in doing the right thing — even when it’s the harder, quieter option.